Hydrant
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Learn About Us

What We Do

In a world where companies now interact with their customers across many different channels, we help our clients deliver customer experiences that both delight and differentiate.

We offer a full set of services–from strategy through implementation–focused on the singular goal of helping our clients create customer experiences that produce greater revenues, lower costs, increase adoption and loyalty, and ultimately create competitive advantage in the marketplace. Some clients choose to engage all our services, while others need a more focused offering.

Whether we are redesigning an entire multi-channel customer experience, or simply creating a new e-commerce experience from the ground up, we bring a level of rigor and professionalism to our work rarely found in most creative agencies. Our detailed project management, focus on business results, and world-class information architecture methodology set us apart. Our Work

Services

Strategy

  • Experience analysis
  • Experience strategy
  • Brand strategy
  • Content strategy & copywriting
  • Naming

Research

  • Ethnographic research
  • Focus groups
  • Participatory design
  • Usability testing

Design

  • Information architecture
  • Web and software UI design
  • Mobile design
  • Print & packaging design
  • Identity design
  • Service design

Project Management

  • Roadmap development
  • Product management
  • Workshops
  • Requirements definition
  • Change management

Implementation

  • iPhone app development
  • LAMP, Web 2.0
  • .Net certified
  • J2EE / Struts
  • RubyOnRails / AJAX
  • Flash / Flex / Silverlight
  • CMS & e-commerce packages
  • Streaming media / CDN