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The Nozzle

28Jun10

Fixing the "On Hold" Experience

Posted by Alder Yarrow 06:20

lucyphone-logo.pngFile this one under, "Now why didn't I think of that?"

According to a recent article in the NY Times, one of the things that consumers hate most is being on hold for a long time.

Enter LucyPhone.Com.  Type in the number of the company you're trying to reach, and then your phone number.  LucyPhone calls you back and connects you to the company.  Once you've gone through the phone tree, you type a code and then hang up.  When a real human being picks up, LucyPhone calls you back.  No more sitting on hold listening to early 80's Muzak.

Brilliant customer experience.

Read the full article.

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